FLATLINE RP / COMMUNITY GUIDE
Find the right help channel, prepare useful details, and get assistance without risking your account or character data.
Public information · Updated November 4, 2026 · Features may change during testing01 / Before contacting support
Collect the important details
- Write down the exact error or concern and the approximate date and time.
- For technical issues, describe what you expected and what happened, along with the steps leading to it.
- Include a relevant screenshot or log where possible, but never post passwords, authentication tokens or personal details.
02 / Technical troubleshooting
Connection and character help
- Check the Getting Started guide for up-to-date client and plugin instructions.
- Restart the client once after an error. Avoid repeatedly creating characters or deleting local and server data.
- If the loading screen, appearance editor or world entry stalls, report the exact message and which step failed.
03 / Bugs and exploits
Report issues responsibly
- Explain how often the bug happens and whether it can be reproduced.
- When reporting an exploit, share details privately with staff instead of publishing instructions that facilitate abuse.
- Do not keep duplicated items or other gains from a known bug.
04 / Roleplay and player reports
Provide a clear timeline
- Report incidents through official support rather than public arguments.
- Include names where known, time, context and relevant evidence.
- Staff assess reports against the published Rules and available information.
05 / Staff appeals
Request a review
- Identify the decision, explain your perspective and supply relevant evidence or new facts.
- Keep communication respectful and avoid targeting staff or other players.
- An appeal is considered on its merits and does not guarantee reversal.
06 / Community safety
Protect personal information
- Use official community links for account or character support.
- Never share account credentials or personally identifying information publicly.
- Raise serious safety or privacy issues through an appropriate private support route.